We offer a 5 year warranty on our mattresses. the MinistryOfSleep warranty is applicable for 5 years from the date of purchase. MinistryOfSleep uses the highest quality raw materials. It is designed and manufactured by experienced technicians and craftsmen. MinistryOfSleep products are produced in factory using latest, imported hi-tech machineries. The factory conforms to ISO 9001 Quality Management System and Quality checks. MinistryOfSleep Mattresses come with a warranty against manufacturing defects and is applicable from the date of purchase. If your mattress shows a manufacturing defect within the first year of purchase, the mattress will be repaired or replaced with a fresh piece of the same model.
The MinistryOfSleep Warranty
What is covered under warranty
– Excessive depression and reduction of thickness in the mattress exceeding 1 inch is considered as sagging. This is covered under warranty as long as the mattress is supported by a matching, stable foundation which provides enough support to the mattress and the occupants.
– Physical flaws in the craftsmanship that causes a split or crack in the foam layers despite proper handling and usage.
What is not covered under warranty
– Regular wear and tear of the fabric or the cover – The increase in softness of the foams over time which is considered normal and does not affect the properties of the foams – Defects found to be associated with improper support for the mattress – Defects found to be associated with improper usage of the mattress – Comfort preferences of the buyer – Damage or physical abuse or damage to the structure and/ or cover materials including but not limited to liquid damage, stains, burns, cuts, soiling, mould, dirt, smell and bed bugs.
Terms and Conditions of the warranty
If you meet the warranty terms, MinistryOfSleep will not charge for the repair or replacement of your mattress while it falls under the warranty period. Any transportation charges that result from the repairs or replacement of the product will be borne by the purchaser. The warranty continues from the original date of purchase and no new warranty is issued on the new or repaired product. The warranty is applicable only to the original purchaser of the product who has purchased it from an authorised retailer. The final decision on the warranty will be made by MinistryOfSleep, the company reserves the right to reject any warranty claims that do not fulfil the warranty terms and conditions. In case of any dispute, it will be subject to Bangalore jurisdiction only.