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Warranty & Quality Assurance

MinistryOfSleep / Warranty & Quality Assurance

Maya mattress uses the highest quality raw materials. It is designed and manufactured by trained and experienced technicians and craftsmen.

Maya products are produced in factory using latest, imported hi-tech machineries. The factory conforms to ISO 9001 Quality Management System and Quality checks.

MAYA Luxury

“Your Maya mattress comes with 10 years limited warranty”

Warranty covers:

  • faulty workmanship, and
  • excessive depression / sagging in the normal course of use.

NOTE: If you find the depression / sagging on the mattress is more than 30mm, we will either repair or replace the mattress. Please refer the warranty terms and conditions for more details.

Warranty – Terms & Conditions

  • Your Maya mattress will be replaced within the first 2 years at absolute no cost to you for any latent defect in material or poor workmanship.
  • During the years 3 to 5, if Maya mattress is found to be defective for the above reason it will be fully repaired without any charge for material or labour. The freight charges will be extra.
  • If during the years 6 to 10, the Maya mattress is found defective, it will be repaired without any labour charges. Actual material cost prevailing at the time of repair and freight cost will be extra.
  • In reserves the right to repair or replace the mattress. If the product / material has been discontinued, we reserve the right to use equivalent material.
  • Original invoice is a must for claiming warranty.

NOTE: Warranty is limited to 10 years from the date of the purchase of the original mattress regardless of repair or replacement that may have taken place.

MAYA Firm

“Your Maya Firm mattress comes with 5 years limited warranty”

Warranty covers:

  • faulty workmanship, and
  • excessive depression / sagging in the normal course of use.

NOTE: If you find the depression / sagging on the mattress is more than 30mm, we will either repair or replace the mattress. Please refer the warranty terms and conditions for more details.

Warranty – Terms & Conditions

  • Your Maya mattress will be replaced within the first 1 years at absolute no cost to you for any latent defect in material or poor workmanship.
  • During the years 2 to 3, if Maya mattress is found to be defective for the above reason it will be fully repaired without any charge for material or labour. The freight charges will be extra.
  • If during the years 4 to 5, the Maya mattress is found defective, it will be repaired without any labour charges. Actual material cost prevailing at the time of repair and freight cost will be extra.
  • In reserves the right to repair or replace the mattress. If the product / material has been discontinued, we reserve the right to use equivalent material.
  • Original invoice is a must for claiming warranty.

NOTE: Warranty is limited to 5 years from the date of the purchase of the original mattress regardless of repair or replacement that may have taken place.

Warranty does not cover:

  • Normal body impression upto 30mm as that is perfectly normal,
  • Physical abuse or damage to the mattress structure or mattress cover material including but not limited to burns, cuts, ironing mark, stains or liquid spills,
  • Mattress damage caused by usage on a wrong-sized cot or an uneven cot base,
  • Mattresses that have been cleaned using chemicals as chemical or fluid penetration affects the materials used in the mattress,
  • Defect in only one component in the Maya mattress (In such a case, only the defective component will be replaced / repaired.),
  • Normal wear and tear to the mattress cover.